We have a set of comprehensive supply chain manuals that every vendor and agent must read and acknowledge prior to engagement. We currently manufacture our clothing in India, Vietnam and China. Every facility producing Primary’s clothing must be approved by a certified third party inspection company and remain compliant with ethical manufacturing processes.
If you want to use certain features of the Services, including making a purchase via the Site, you’ll have to create an account ( “Account” ). It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them. Unfortunately, Primary cannot transfer gift cards or credit to other customers.
What if I sent my package to the wrong address?
Our clothes are pre-washed so you shouldn’t experience shrinkage. That said, most of our styles are 100% cotton and as with most cotton garments, we recommend washing them in cool water and drying on low in order to prevent any potential shrinkage. This usually happens when there is information missing in the required fields.
After many (SO MANY!) requests, we’re excited to offer a handful of styles for adults and have even more in the works. Once your order ships, you’ll receive an email with a tracking link to track your order! If you have a Primary.com account, you can also track your order in your Order History. Please note that we’re unable to contact the carrier or provide delivery instructions on your behalf. Please note that orders shipping to PO Boxes cannot be shipped via FedEx or UPS.
Baby (0-24M)
- Just pack up your items in the original bag or any packaging you have on hand—just make sure to remove or cover any old shipping labels.
- Gift cards that are issued as a form of store credit expire 6 months after the issue date.
- Please check that all of the required fields are completed and then click the “Pay now” button to proceed with completing the order.
- To check your gift card balance, reach out to with the gift card code.
As co-founders of Primary and as parents ourselves, we are deeply committed to sustainability and our collective stewardship of the planet. From the fabrics we source, to the manufacturing partners we choose, to the packaging of our products, we’ve consistently raised our standards. Because it isn’t just about the clothing we make for babies and kids, it’s about the planet they’ll inherit from us. We are unable to offer refunds or replacements for packages delivered to the address reflected in the shipping confirmation. If an item’s price is higher than the price displayed, we will cancel the order of that item and notify you of the cancellation. If you have a Paypal account linked to an international credit card, you may choose this option at checkout as long as your order is being shipped within the US.
- All prices displayed via the Services are quoted in U.S. dollars, unless otherwise indicated.
- Any opinion provided by our Users is that of the User expressing such an opinion and does not reflect the opinion of Primary Kids.
- If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law.
We make clothes that let kids feel comfortable inside and out, living their true colors. You may use the Services only if you are 18 years or older and capable of forming a binding contract with Primary Kids and are not barred from using the Services under applicable law. Welcome to the Primary Kids, Inc. ( “Primary Kids” ) website located at primary.com (the “Site”). Please read these Terms of Service (the “Terms”) carefully because they govern your use of our Site and our children’s clothing retail services accessible via our Site.
Payments
We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law. We also reserve the right to refuse services to any User and/or may require verification of information prior to the acceptance or shipment of any order. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms.
This means we organize our shopping experience into two simple categories, “baby” and “kid” instead of “boy” and “girl.” Why? Because clothes and colors don’t have genders, so it never made sense to us to organize them as if they do. We make dresses for kids who wear dresses, pants for kids who wear pants, PJs for kids who wear PJs. Unless you and Primary Kids otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Primary Kids submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules.
If your return is flagged, our team may reach out for additional information, or we may be unable to process the return. In addition to easily being able to review your order history and the status of your order, you also have the option to save addresses for faster checkout. From brights to neutrals, click to find styles in your favorite colors.
We offer free standard shipping on reorders and will honor any promotions that may have been on your order with credit for the full value of the item(s). Please note that standard shipping to Alaska, Hawaii and US territories may take business days and overnight shipping is unfortunately not available. For APO / FPO / DPO addresses, standard shipping can take up to 35 days and express options are not currently available. For Alaska, Hawaii and US territories, standard shipping may take business days and express options using FedEx or UPS is unfortunately not available. The Services may contain links to third-party websites or resources.
No shipments can be made to PO Box addresses, Alaska, Hawaii and Puerto Rico, United States territories, or addresses outside of the United States. All prices displayed via the Services are quoted in U.S. dollars, unless otherwise indicated. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. For the products and/or services available via our Services, certain descriptions (such as approximate measurements and/or colors) are provided for convenience only and may not accurately represent the product and/or service in question.
How do I know what size to buy?
The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier. We don’t offer international shipping at this time, although we’re working on expanding our shipping areas in the future! Please note that standard shipping to Alaska and Hawaii may take business days and overnight shipping is unfortunately not available. For APO / FPO / DPO addresses, standard shipping may take up to 35 days and express options are not currently available. Please note that standard shipping to Alaska and Hawaii may take up to business days and overnight shipping is unfortunately not available. For APO / FPO / DPO addresses, standard shipping can take up to 35 days and express options are not available.
To us, eToro Review part of sustainability is being intentional about what gets produced in the first place. Since our launch in 2015, we have deliberately avoided trend-focused fast fashion that floods stores today and landfills tomorrow. Unlike other clothing brands, our assortment is purposefully small, thoughtfully curated, and classically evergreen. Our focus has always been on outstanding affordable quality and timeless styles intended to be passed from one child to another, and relevant year after year. We love that many customers’ introduction to Primary is with a hand-me-down from a friend or family member.
How do you ensure quality?
To check your gift card balance, reach out to with the gift card code. Promotions and discounts cannot be applied to purchases of gift cards. Instead, your gift recipient can use promotions or discounts for which they are eligible when they use the gift card. If you received a gift and you’d like to return it, you can now process a gift exchange or return yourself using our self-service gift return portal. In order to be CPSC compliant, baby and kids’ sleepwear between sizes 9 months and 14 years must either be snug-fitting or flame retardant.
ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THE SITE AND VIA THE SERVICES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS (IF ANY). We make no warranty that the Products and/or Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content, including but not limited to the availability and/or pricing of products or services sold via the Services. Whether you are an Account holder or a visitor (each, a “User” ), we welcome feedback, comments and suggestions for improvements to the Services ( “Feedback” ). Just pack up your items in the original bag or any packaging you have on hand—just make sure to remove or cover any old shipping labels. When you drop off your return, be sure to hold on to your drop-off receipt or tracking number for your records.
If there’s a style or color you think we’re missing, let us know! Fees Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. Primary Kids respects copyright law and expects its users to do the same. It is Primary Kids’ policy to terminate in appropriate circumstances Account holders who repeatedly infringe the rights of copyright holders. Please see the Primary Kids Copyright Policy at primary.com/copyrightpolicy for further information.
We took our time to get this one right, so you and your kids can sleep easy. Orders placed M-F on business days by 1pm ET ship the same day, otherwise orders ship the next business day. We are a small company based in New York, founded by two moms who were previously executives at Diapers.com/Quidsi. We created Primary so that parents everywhere (including ourselves) will have a go-to for quality clothes without logos, slogans, or gendered prescriptions.